Privacy Policy – 1win App India

1win India takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app, mobile app, and betting services. By using 1win India, you agree to the practices described here. We may update this policy from time to time, significant changes will be notified via email or on-site announcement.

Privacy and data safety at 1win App in India

Types of Information We Collect

Information You Provide Directly

Full name, date of birth, email, phone number, and address during registration;
Identity and address proof documents (Aadhaar, PAN, passport, utility bills) for KYC and verification;
Payment method details and support queries.

Information Collected Automatically

IP address, device type, browser, operating system, and language preferences;
Usage data, betting history, transaction records, and session activity;
Cookies, Google Analytics, and similar tracking tools to improve your experience.

Information from Third Parties

Data from payment providers, identity verification agencies, and fraud prevention partners to confirm your details and ensure security.

Why We Process Your Data (Legal Basis)

We only process your personal data when allowed under Indian and international laws, including:

To fulfill our contract with you (account setup, deposits, bets, withdrawals);
To comply with legal obligations (KYC, AML, responsible gaming, licensing requirements);
For legitimate business interests (fraud prevention, service improvement, risk management);
With your consent (e.g., marketing communications).

How We Use Your Personal Data

Your information helps us:

Create and manage your 1win account;
Verify age, identity, and location;
Process deposits and withdrawals securely;
Prevent fraud, money laundering, and match-fixing;
Offer personalized promotions and bonuses (with consent);
Improve platform performance and user experience;
Monitor betting patterns for responsible gaming;
Communicate important updates and support.

We only share data when necessary:

With trusted payment and verification partners;
With regulatory bodies, law enforcement, or courts when required by law;
Within the 1win group for operational purposes;
With fraud prevention and credit reference agencies;
With affiliates who introduced you (limited data only).

We never sell your personal data.

International Data Transfers & Security

Your data may be processed outside India. We use industry-standard encryption (256-bit SSL/TLS), secure data centers, restricted access controls, and continuous monitoring to keep your information safe at all times.

Data Retention

We keep your data only as long as needed for legal, regulatory, or operational reasons, typically up to 5 years after account closure. You can edit or delete certain information yourself. Some data (e.g., for self-excluded players) is retained longer for responsible gaming compliance.

Your Rights as a 1win India User

You have the right to:

Access your personal data;
Correct inaccurate information;
Request deletion (subject to legal requirements);
Object to or restrict processing;
Withdraw consent for marketing;
Complain to relevant authorities.

Contact [email protected] to exercise your rights.

Cookies & Tracking

We use cookies (session, persistent, and analytical) to improve functionality, remember preferences, and show relevant offers. You can manage or disable cookies in your browser, but some features may not work properly without them.

Google Analytics & Opt-Out

We use Google Analytics to understand site usage. You can opt out by adjusting browser settings or visiting Google’s opt-out page.

Your trust matters. 1win India follows strict privacy standards to keep your data safe and confidential.